Frequently Asked Questions

Payment can be made by by scanning the QR code with your Paywho App at our partner merchants. Alternatively, you can transfer money to your friend by using the Pay function, please note that your friend must be a registered Paywho user to receive the funds.

In your Paywho App, you can send money to anyone in your contact list using the Pay function or receive money using the Request function. In the event that they are not a registered user, you may refer them to start enjoying the convenience of e-money and earn some rewards together!

Yes, as Paywho is regulated under the Monetary Authority of Singapore (MAS), there will be some limits imposed to control risks.

	Users that have not undergo verification (SGD or other currencies equivalent)	Users that have undergo verification (SGD or other currencies equivalent)
Annual Spending Limit	$5,000	$30,000
Daily Spending Limit	$1,500	$10,000
Single Transaction Spending Limit	$1,000	$5,000
Wallet Holding Limit	$1,000	$5,000

Please refer to the Terms and Conditions here, and do take note of any changes in accordance to the latest regulations.

We will process your transaction as soon as we have received your payment. However, it might take up to 2 working days for your bank to process the transfer. Contact us if you need any support to track where your money is.

We try to do better than that. The mid-market rate does not always provide the best exchange rate for you. Through our strong relationship in the industry, we provide you with an even better value.

You can send money from Europe and Singapore.

You can send money to the following countries.
Asia – China, Malaysia, Indonesia, Taiwan, Thailand, Hong Kong, Vietnam, India, Bangladesh, Japan, South Korea, Philippines, Myanmar, Sri Lanka, Cambodia, Nepal, Singapore.
Africa – Ghana, Nigeria, Uganda, Kenya, Tanzania, Madagascar, Benin, Cameroon, Ethiopia, Lesotho, Malawi, Congo, Rwanda, Senegal, Togo, Zambia.
Europe – Austria, Belgium, Cyprus, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Portugal, San Marino, Slovakia, Slovenia, Spain and the United Kingdom.
Oceania – Australia.
We are actively expanding our capabilities to support currencies not listed here. Stay tuned to this page for more updates.

To check on the status of your transaction,
Login into your Paywho app
Go to the remittance page
Go to Transaction History to view your past transactions
You can check the status of your transactions here.

Currently we accept the following payment methods.

Singapore

• Paywho Wallet
• Paynow
• Bank Transfer
• Debit Card*
• Credit Card*
• ApplePay*
• GooglePay*

Europe

• Paywho Wallet
• Bank Transfer
• Debit Card*
• Credit Card*
• ApplePay*
• GooglePay*

We require additional information.
We would need more information on some transfers. We will send you notifications, email and contact you on first notice.

You have provided us with inaccurate information.
In the event where we received inaccurate information from you regarding your recipient’s details, your payment would likely be rejected by your bank. The money would be returned to us and we will contact you to check if you would like to edit the information or cancel the transaction.

Will my money be refunded if I accidentally provide the wrong banking information?
It is possible to cancel the transaction when it is still pending, we are checking the payment and when we are processing the transaction. The full amount will be returned to your bank account and you can use the correct information to set up another transaction.

If you do not see the cancel order button or when the transaction is completed, please contact us at cs@paywho.com.